Frequently Asked Questions

NTT Travel - FAQs

Select an FAQ below for more information. Can't find the answer you're looking for? Contact us

Can I make just a reservation? Will you hold my reservation?

A. Full payment is required upon ticketing. We will make your reservation and hold it for 24 hours. This can be done by phone or email, subject to specific airline policy and fare rules.

Can I make a wait list reservation?

A. Yes any requests for wait list reservations are subject to airline waitlist policy. Once your reservations are confirmed you must purchase by making payment.

Can I choose my seat upon booking?

A. Unfortunately, you will not be able to choose your seat upon booking. We will try to accommodate you but in some special cases we may not able to assign your requested seat or be able to assign your seat in advance. If you have specific seat you’d like to have, please contact our staff before booking and we will assign your seat selection according to your preferred seating preference.

Do I need to reconfirm my flight?

A. No, you do not need to reconfirm your reservation. However flight schedules are subject to change without notice. Please check with your airline for your updated flight status before your travel.

I have purchased a roundtrip ticket. Can I use only a certain segments of the ticket?

A. The itinerary and its price are provided on the condition that you use all segments of the ticket. If you use only part of the ticket, the rest of the ticket will be canceled automatically and no refund will be made for any unused segments if you use at least one part.

I have purchased a ticket already, but I see the price has lowered. Can I get refund?

A. No. Unfortunately no refunds can be made after you have completed and paid for your ticket. You would need to cancel your existing reservation and purchase new ticket, however penalties will be applied for cancellation.

A. You may be able to make a request if airline provides special meal services.

A. Rules are different depending on each airline. You need to verify with staff on penalties and applicable charges.

A. There are no refunds made in case of a “no show”, contact our staff to assist you in providing various options.

A. You may be able to purchase award tickets directly from your airlines.

NTT Cargo - FAQs

Select an FAQ below for more information. Can't find the answer you're looking for? Contact us

What is freight forwarding?

A. Freight forwarding is a service used by companies that deal in international or multi-national import and export. While the freight forwarder doesn’t actually move the freight itself, it acts as an intermediary between the client and various transportation services. Sending products from one international destination to another can involve a multitude of carriers, requirements and legalities. A freight forwarding service handles the considerable logistics of this task for the client, relieving what would otherwise be a formidable burden.

What is Freight?

A. Freight is movement of goods from Point A to Point B. This is a deceptively simple concept and the bane of procurement managers everywhere who overlook the complexity of moving goods. Multiple loadings, handlings, foreign government checks, etc. all conspire to make shipping goods a very uncertain business. No freight forwarder can guarantee that your goods will arrive where you want them, when you want them. Too many different entities are involved in the shipping of goods and traffic is accident prone by nature. What your freight forwarder should be able to promise is their commitment to see your shipments through any difficulties that may arise.

What is incoterm?

A. An incoterm is one of the commercial terms published by the International Chamber of Commerce used in international commercial transactions.  A series of three-letter trade terms related to common sales practices.  Incoterms are intended primarily to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods.  Some of the most common Incoterms are FAS, CFR, CIF, and DDP.

What is a letter of credit?

A. A letter of credit (or LC) is a document issued by a bank for use in an international trade deal that guarantees a means of irrevocable payment.  Letters of credit are used primarily in international trade transactions of significant value, for deals between a supplier in one country and a customer in another who typically do not have a track record together, thus necessitating a third-party payment/delivery instrument.

What is a bill of lading?

A. A bill of lading (or BOL or B/L) is a document issued by a carrier to a shipper, acknowledging that the shipper’s goods and merchandise have been received on board as cargo for conveyance to a named place for delivery to the consignee who is usually identified.

What is an AWB?

A. An air waybill (AWB) or air consignment note is a receipt issued by an international airline for goods and an evidence of the contract of carriage, but it is not a document of title to the goods. Hence, the air waybill is non-negotiable.

What is the process for customs clearance?

A. Customs clearance work involves preparation and submission of documentations required to facilitate export or imports into the country, representing client during customs examination, assessment, payment of duty and co taking delivery of cargo from customs after clearance along with documents.

Difference between a freight forwarder and NVOCC

A. A Freight Forwarder is someone who undertakes to handle the movement of goods from point to point on behalf of the cargo owner..

A NVOCC which is the abbreviation for Non-Vessel Operating Common Carrier maybe defined as a “carrier to shippers” and “shipper to carriers”..

Functionally the NVOCC is ALMOST the same as a Freight Forwarder in terms of her activities.. However there are some differences which separate these two entities..

  • The NVOCC can and sometimes do own and operate their own or leased containers whereas a Freight Forwarder does not..
  • In certain countries like USA, the NVOCC operators are required to file their tariffs with the government regulatory bodies and create a public tariff..
  • NVOCC is in certain areas accorded the status of a virtual “carrier” and in certain cases accepts all liabilities of a carrier
  • A Freight Forwarding company can act as an agent/partner for a NVOCC..

What is an HTS Code?

A. An HTS code (or Harmonized Tariff System Code)  the global system of nomenclature that is used to describe most world trade in goods that determines tariffs and duties applied when entering goods into every nation in the world.

Who is the consignee and who is the consignor or shipper?

A. A consignee is the person who is the receiver of the shipment. The consignor (or shipper) is the person who is the originator of the shipment.

A. All international shipments need various documents in order to make the move complications free. The actual documents needed depend on the payment from the buyer to seller, as well as the country of origin and destination. Some destination countries require special stamps and signature by Country Consulates. Documents that may be required for international deliveries include, but are not limited to:


Commercial Invoice

Certificate of Origin

Packing List

Ocean Bill of Lading or Airway Bill

Phytosanitary certificate

Dock Receipt

Hazardous Cargo/Dangerous Goods Certificate

Cargo Insurance Certificate or Declaration

Difference between a freight forwarder and clearing agent

A. Freight Forwarder : Essentially secures the business of various exporters and importers and has the ability/facility to

  • store cargo belonging to the clients at their warehouse (usually all big forwarders have their own warehouses)
  • arrange the distribution or “forwarding” of the cargo as per the instructions of their client.. This could be a regular routing or various routing
  • negotiate freight rates with the shipping line to cover the interest of their clients
  • book the cargo with the shipping line as per the requirement of the client
  • prepare bills of lading and associated shipping/negotiating documentation
  • issue their approved house bill of lading as applicable
  • MAY or MAY NOT also do Customs Clearance

Clearing Agent : Essentially takes care of the customs clearance aspect of the business..

  • is a company accredited with the local customs authorities, border agencies, port etc
  • arranges to pass the relevant documents at customs
  • arrange for customs inspections as required
  • check and process Duty and VAT payments as applicable
  • apply for refunds etc where applicable
  • cannot issue own bills of lading if not registered or acting as a freight forwarder

Airline Representation

Contact us using the information below or via the contact form on the right.

National Travel & Tourism
PO Box  962
Postal  Code 100
Muscat, Sultanate of Oman


Tel: (968) 24660307 / 47 / 49 / 50 / 53

Fax: (968) 24566125

Enquire Online


Contact us using the information below or via the contact form on the right.

Head Office

National Travel & Tourism
Hertz International Franchisee
PO Box  962
Postal  Code 100
Muscat, Sultanate of Oman


Tel: +968 24625200 / 24625206

Fax: +968 24625211


Muscat International Airport: (Round the clock, 365 days)

Tel : +968 24521187

Sohar (Liwa) 

Tel : +968 26943089 /  24943090


Tel :  +968 23217338

Enquire Online

National Travel & Tourism

Contact us using the information below or via the contact form on the right. Or to contact a specific division, select an option above.

National Travel & Tourism PO Box: 962, PC 100, Muscat Sultanate of Oman


Tel: (968) 24660300

Fax: (968) 24566125

Enquire Online

Contact Us

National Travel & Tourism PO Box: 962, PC 100, Muscat Sultanate of Oman


Tel: (968) 24660300

Fax: (968) 24566125

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